By the end, clients book only when it suits you, know what they can change and answer what you need to know.
All the rules for client bookings sit on one page.
In a wide window, select Settings, then Booking. On a phone or a narrow window, open Account, then Settings and Booking.
Switches save straight away. Numbers and text wait for Save changes in the bar at the bottom.
Done when: the Booking page shows What your clients see.
A preset sets the notice, how far ahead and the change limit in one go.
Under Start from, pick Flexible, Standard or Strict. When your numbers match none, Custom is selected.
A preset only fills in the numbers: they are kept once you save.
Done when: the numbers below match the preset you picked.
Client bookings are confirmed at once unless you approve each one.
Under New bookings, Confirm bookings automatically is on for a new business.
Turn it off to approve each client booking yourself. Turning it back on does not confirm the bookings already Pending.
Done when: Saved shows beside the switch.
These two numbers decide which times clients are offered.
Minimum notice, in hours, is how soon before the start a client can book. Your team can always book sooner.
Book up to, in days, is how far ahead clients can book. It also limits the times your team is offered.
Select Save changes.
Done when: Booking settings saved shows.
Illustrative demo data: Studio Lumière is a sample business.
Clients must accept the policy before they book.
Write your rules in Booking policy: late arrivals, cancellations, what to bring.
Leave it empty for no policy. A long policy folds behind a link on the booking form.
Done when: What your clients see shows your policy.
Clients can cancel or move a booking online until the limit you set.
Under Changes by the client, Clients can cancel online and Clients can reschedule online are on for a new business.
Set Changes allowed until in hours before the start, 24 by default. After that, clients contact you.
A new limit counts at once for bookings already made.
Done when: What your clients see says what clients can change.
Clients answer your questions before they confirm a booking.
Under Questions when booking, select Add question, or start from one of the Suggestions.
Write the question, choose the Answer type, add Choices for a choice, turn on Required if it must be answered, and select Save question.
Turn on Ask these questions: clients see no questions while it is off.
Done when: your questions are listed and Ask these questions is on.
The summary repeats your rules the way clients get them.
Read What your clients see: it updates as you type, and says so when changes are not saved yet.
Open your booking page and go as far as the details step to see the policy and the questions.
Done when: the summary reads the way you want your rules to work.
| What you see | Likely cause | What to do |
|---|---|---|
| Clients see no times in the next few hours. | Minimum notice hides times that start too soon. | Lower Minimum notice and save. |
| A client can no longer cancel online. | The Changes allowed until limit has passed for that booking, or Clients can cancel online is off. | Cancel or move it for them in Appointments. |
| A client cannot book online. | On Free, that month’s 10 bookings are used. The page closes only when every month within Book up to is full. | A canceled booking frees a place, or choose Pro for no monthly limit. Bookings you make yourself still go through. |
Clients see no times in the next few hours.
A client can no longer cancel online.
A client cannot book online.
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Not here: each service has its own Buffer after each booking, under More options › Online booking. It spaces the start times offered; it does not add a break after each booking.
Notice, how far ahead and Confirm bookings automatically count for new bookings only. The change limit and its switches count at once, for every booking.
Notice and Confirm bookings automatically do not, and you can skip required questions. How far ahead still limits the times you are offered.
Create your account and open Booking under Settings.
